1. Introduction
PROlab Agency ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website prolabagency.com or use our services.
2. Information We Collect
We may collect the following types of information:
• Contact information — name, email address, phone number (when you fill out forms or contact us).
• Project information — details about your project needs submitted through our quiz or contact forms.
• Usage data — pages visited, time spent, browser type, device info (collected via Google Analytics and Yandex Metrika).
• Communication data — messages sent via our website chat or Telegram bot.
• Contact information — name, email address, phone number (when you fill out forms or contact us).
• Project information — details about your project needs submitted through our quiz or contact forms.
• Usage data — pages visited, time spent, browser type, device info (collected via Google Analytics and Yandex Metrika).
• Communication data — messages sent via our website chat or Telegram bot.
3. How We Use Your Information
We use your data to:
• Respond to your inquiries and provide project estimates.
• Deliver our services and communicate about project progress.
• Improve our website and user experience.
• Send relevant updates about our services (only with your consent).
• Comply with legal obligations.
• Respond to your inquiries and provide project estimates.
• Deliver our services and communicate about project progress.
• Improve our website and user experience.
• Send relevant updates about our services (only with your consent).
• Comply with legal obligations.
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption, access controls, and regular security audits. We retain your data only as long as necessary to fulfill the purposes outlined in this policy.
5. Third-Party Services
We use the following third-party services that may process your data:
• Google Analytics — website traffic analysis.
• Yandex Metrika — website analytics and session recording.
• Telegram Bot API — chat communication.
• Gmail SMTP — sending email notifications.
Each service has its own privacy policy and we ensure they comply with applicable data protection laws.
• Google Analytics — website traffic analysis.
• Yandex Metrika — website analytics and session recording.
• Telegram Bot API — chat communication.
• Gmail SMTP — sending email notifications.
Each service has its own privacy policy and we ensure they comply with applicable data protection laws.
6. Cookies
Our website uses cookies to improve your browsing experience and analyze traffic. You can control cookie settings in your browser. Essential cookies are required for the website to function properly.
7. Your Rights
You have the right to:
• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected].
• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent at any time.
• Request data portability.
• Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at [email protected].
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
9. Contact Us
If you have any questions about this Privacy Policy, contact us at:
📧 [email protected]
📍 80 Yunusaliev Ave, Bishkek, Kyrgyzstan
📞 +996 550 02 02 07
📧 [email protected]
📍 80 Yunusaliev Ave, Bishkek, Kyrgyzstan
📞 +996 550 02 02 07